Frequently Asked Questions:
What is your Refund or Exchange Policy?
All items purchased at www.johnpaulhome.com are Final Sale. No Refunds or Exchanges.
Where do you Ship?
We ship locally in Ontario for a flat rate of $20. In stock items should be received in 3-7 business days through Canada Post.
Our White Glove delivery and installation service is available within the GTA. Flat rate: $179.00 per trip, HST included. Please contact us for a quote for anywhere outside the GTA.
We also offer in-store pick up from our showroom at 122-124 Avenue Road, Toronto. For more information and any inquiries outside the province of Ontario, please contact us at email@example.com
Do your prices include Duties & Taxes?
Yes. All of our prices include customs charges, duties and taxes from Italy to Toronto. You are responsible for Local Taxes & Shipping. Example: HST or GST.
What if the product I need is not available on your website?
All special order inquiries can be sent to us directly at firstname.lastname@example.org