Frequently Asked Questions:

What is your Refund or Exchange Policy?

All items purchased at www.johnpaulhome.com are Final Sale. No Refunds or Exchanges.

Where do you Ship? 

We ship locally in Ontario for a flat rate of $20. In stock items should be received in 3-7 business days through Canada Post.

Our White Glove delivery and installation service is available within the GTA.  Flat rate: $179.00 per trip, HST included. Please contact us for a quote for anywhere outside the GTA.

We also offer in-store pick up from our showroom at 122-124 Avenue Road, Toronto. For more information and any inquiries outside the province of Ontario, please contact us at info@johnpaulhome.com



Do your prices include Duties & Taxes?

Yes. All of our prices include customs charges, duties and taxes from Italy to Toronto.  You are responsible for Local Taxes & Shipping. Example: HST or GST. 

What if the product I need is not available on your website? 

All special order inquiries can be sent to us directly at info@johnpaulhome.com