Frequently Asked Questions:

What is your Refund or Exchange Policy?

All items purchased at www.johnpaulhome.com are Final Sale. No Refunds or Exchanges.

Where do you Ship? 

We provide Domestic Shipping across Canada. All orders above $99 will receive Free Shipping. In stock items should be received in 3-7 business days through Canada Post.

We provide International Shipping as well.  Please contact us for a Quote at info@johnpaulhome.com

Our White Glove delivery and installation service is available within the GTA.  Flat rate: $179.00 per trip, HST included. Please contact us for a quote for anywhere outside the GTA.

We also offer in-store pick up from our showroom at 122-124 Avenue Road, Toronto. 

 Do your prices include Duties & Taxes?

Yes. All of our prices include customs charges, duties and taxes from Italy to Toronto.  You are responsible for Local Taxes & Shipping. Example: HST or GST. 

What if the product I need is not available on your website? 

All special order inquiries can be sent to us directly at info@johnpaulhome.com

For more information and any inquiries, please contact us at info@johnpaulhome.com